How To Add Your Contacts

Our First Version

This is the first published HearClear app. It provides video calling with live captions (subtitles). It is currently only available on iOS. An Android version is coming soon.

App 2 App

It is currently App-2-App at the moment, although HearClear will allow captions on landline calls soon.
Calling App-2-App will enable you to stay in touch with your friends and family, but we hope to persuade businesses to use HearClear, so that you can contact them too.

Handy Hints

Although we hope that HearClear is intuitive and simple to use, here are a few helpful hints on getting started once you have downloaded the app from the AppStore

Step 1

Once you have registered and are logged in, you will see a screen similar to the one on the right.

You now need to start adding your family and friends so that you can Text-Chat, Video-Call and Audio-Call them from inside the app

TAP on the “people” button in the bottom bar to move to where we will add them

Step 2

When you are just getting started, the next screen will be empty. This is where you will be adding your contacts

You need to TAP on the “+” icon at the top-right of your screen.

JUST FOR NOW…

We’re currently working on being able to automatically add and invite friends directly from your phone’s contact directory, but in the meantime you will need to add them manually.

Make sure your app is always up to date, as very soon this process will be even easier

Step 3

TAP in the bar at the top of the screen, next to the magnifying glass

Step 4

You now need to start typing in EITHER the telephone number OR the email address of the person you want to add.

Make sure that YOUR contact details are correct in your profile. If they aren’t then your friends may not be able to find you

If nothing happens for a short while, don’t worry. For security at this stage you will only see others that are already registered once you have typed in enough of their contact information

If nothing shows when you have typed in the details (as per Steps 5 or 6 below), then it could be that your contacts have not registered with HearClear yet.
Give them a nudge to get the app installed

Step 5

Searching by Telephone Number

If you are searching by telephone number you should simply type in the whole number starting with the localised dialling code – so for the UK you would use a “0” at the start, and NOT “+44”.
You should also NOT add any spaces, it should be one long number

Step 6

Searching by Email

If you are searching by email address you should simply type in the email address that your friend registered with. Once you have reached the “@” symbol and have typed in enough characters then you should see your friend in the list

Step 7

Next you should TAP on your friend’s entry in the table and this will add them to your HearClear contact book

Just so that it’s easy to see, we’ve added a little message to show that this has been done

Step 8

You have now added your first friend and can start texting, Video-Calling or Audio-Calling within the app.

You can carry on adding new friends and family members by going back to the start of these instructions. You can add just as many people as you want!

Soon it will be even easier!

Please bear in mind that we are still in early stage release and so we will be making this whole process even easier. Soon you will be able to add landlines and non-HearClear numbers to your contacts list; we will let you know when